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Retail Sales Manager (Siam Paragon)

CHANINTR
CHANINTR (Pathum Wan)
Bangkok, Thailand 🇹🇭
CHANINTR
CHANINTR began as a furniture importer, launching in Bangkok in 1994 with the brands Baker and McGuire. We were drawn to their shared approach to living — one of relaxed luxury that we were surrounded by while growing up in America. But it was their commitment to quality, attention to craftsmanship, and grace of their service — placing importance on relationships with those they work with — that we wanted to share with our customers. Over the past two decades, our business and our family of brands have grown but our approach has remained constant. Quality and service are still part of everything we do. We consider every detail, from fitting a joint to furnishing a full apartment, and believe that relationships extend beyond the first interaction. They last a lifetime. These values have informed our understanding of the home and how we help to build it. Through our brand partners, which produce everything from furniture to fixtures, and our services, which range from styling and consultancy to full-service interior architecture and design, we endeavor to create spaces that exceed expectations. At CHANINTR, we believe in living well, in the everyday and in the most special moments.

About this position

The Retail Sales Manager will oversee the daily operations of luxury furniture showroom(s), ensuring that sales targets are met, and customer service standards are upheld. The ideal candidate will have experience in high-end retail management, a keen eye for design, and a deep understanding of the luxury market.

Responsibilities

• Oversee all aspects of the showroom’s daily operations, ensuring smooth and efficient functioning.
• Maintain store appearance and ensure that all display, merchandising and fixtures meet the brand's luxury standards set by the VM team.
• Ensure compliance with company policies, procedures, and standards.
• Drive sales performance by setting and achieving sales goals and developing strategies to increase revenue.
• Proactively building of mid- and long-term sales leads.
• Ensure the lead management platform is updated, and leads are being followed up on in a timely manner.
• Deliver exceptional customer service and create a memorable showroom experience that aligns with the brand’s luxury image.
• Handle high-profile clients and resolve customer issues or complaints with professionalism and tact.
• Ensure timely recording of sales transactions in accordance with the company’s set standards.
• Recruit, train, and mentor sales staff to ensure they deliver excellent service and achieve sales goals.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a positive and motivating work environment that encourages teamwork and excellence.
• Able to command the respect of the team members as well as peers in the company.
• Monitor inventory levels and ensure that the showroom is stocked with appropriate merchandise in accordance with the Lineup set by the Brand Manager.
• Coordinate with the Brand Manager to manage stock levels to ensure that Best Sellers are always available in the showroom and in stock.
• Ensure proper handling and storage of all products, minimizing losses and damages.
• Collaborate with the marketing team to plan and execute promotions and events.
• Monitor local market trends and competitors to stay ahead in the luxury retail market.
• Develop relationships with local stakeholders and influencers to promote the brand.
• Manage the showroom’s budget and PNL, including payroll, expenses, and profitability.
• Analyze sales reports and financial data to make informed decisions and optimize sales performance. (inventory to sales ratio).
• Ensure accurate and timely reporting of all financial transactions.
• Act as a brand ambassador, upholding the company's image and values in all interactions.
• Ensure that all staff understand and embody the brand’s luxury ethos.
• Represent the brand/showroom at company events.

Requirements

• Experience in high-end retail management.
• A keen eye for design.
• A deep understanding of the luxury market.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze financial data and sales reports.
• Proficiency in inventory management.
• Strong customer service orientation.
• Ability to work in a fast-paced environment.