The Satisfaction Management Specialist is responsible for coordinating and implementing customer service experiences, managing customer satisfaction systems, and improving customer service through various analyses and feedback mechanisms.
Responsibilities
• Participated in coordinating the design management and implementation of customer service experience.
• Participated in customer experience scenario (MOT) implementation standard design, guidance landing, inspection standard formulation and result review, rectification supervision, closed-loop management.
• Participated in customer satisfaction system and target management, including index system establishment, target decomposition, process tracking and task management, evaluation and feedback.
• Participated in customer service improvement management, including analysis, review, complaints, special promotion, typical and common problem rectification supervision and closed-loop management.
• Participated in the overall operation analysis, and index monitoring of customer satisfaction.
• Participated in customer direct assessment business questionnaire and research design, problem analysis, result review, rectification supervision, and closed-loop management and handle cases from OCPB, or court.
• Perform any other duties as assigned.
Requirements
• Bachelor degree or above, 3 years of satisfaction management experience.
• Proficient in written and oral communication skills in Chinese or English (Chinese communication skills are preferred).
• Positive and proactive learner.
• Competent in using Microsoft Office.
• Strong communication and teamwork skills.
Benefits
Huneety A.I Salary Estimate
30,000 - 45,000 THB per month
You are about to leave Huneety to visit Jobthai.com.
Before you leave...
We would like to invite you to create a profile so we can share all similar opportunities like this one in the future.