Private Client Manager

Chanel (Thailand) Limited

Chanel (Thailand) Limited (Bangkok)

Bangkok

Bangkok, Thailand

With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and modernity to all customers. Constantly seeking the next level of inspiration, we wish to appoint highly motivated, energetic and dynamic talents for the position of :

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Job function: Sales & Business Development

Industries: Retail and Wholesale

About this position

CHANEL’s long term objective is to grow qualitatively, building the long-term value of the brand for customers of today and tomorrow. Private Client Manager activities play a key role in the building of this long-lasting relationship.

Responsibilities

• Implement private client strategy and local private client program roadmap to build strong relationship and qualitatively engage with private clients, with strong collaboration with Retail teams (Fashion & Watches Fine Jewelry), CEE (Client Engagement Executive), and in partnership with Global Private Client / Regional Private Client team.
• Develop a personal relationship with Top Private Clients and in depth understanding of overall Private Clients and Top clients on their lifestyle, preference, and sales performance.
• Define how to engage and convey the Brand to Private Clients together with Merchandising & Marketing covering all touchpoints (Buys, Events, Gifts, Communication).
• Work with Retail/Boutique Management to improve boutique service and Private Clients related operations (managing reservation, remote services).
• Recruit and develop local Private Client base and programs in partnership with Global / Regional team, other CHANEL markets and by developing local partnership (landlords, ..).
• Support WFJ development (Haute Horlogerie & Haute Joaillerie).
• Define yearly plan on private client mapping and journey (including event, activities, gifting, trips, client targeting, etc.).
• Identify Local opportunities through ongoing monitoring of market activities and creating local Private Client experiences relevant to the brands values.
• Communicate and engage all stakeholders on the plan (boutique, ..).
• Accompany clients as Brand Ambassador for Local Private Clients events as well International Trips for Fashion, Watches and Fine Jewelry.
• Partner with Boutique and CEE in their targeting approach & in the development of their knowledge of Private Clients.
• Support boutique in the development of their Private Clients relationship through coaching (ex: Etiquette/Dinner experience), event/trip ente.

Requirements

• Strong experience in client relationship management.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various teams.
• Strong understanding of luxury retail and client engagement strategies.
• Proven ability to develop and implement strategic plans.
• Experience in organizing events and client experiences.
• Ability to analyze market trends and identify opportunities.

Benefits

Huneety A.I Salary Estimate

60,000 - 200,000 THB per month