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About this position

Deputy Head of Boutique plays an important role in inspiring and managing the boutique team to achieve the mission of the brand, and is the primary driver of effective day-to-day operations in the boutique to reach service destination as planned. He/she will support the boutique team to reinforce, communicate and execute The Chanel Difference on the Boutique floor to ensure luxury retail leadership and to accomplish service destination goal.

Responsibilities

Key Responsibilities:
• Uphold the Image of the Brand (VM Merchandising / Boutique Maintenance / Grooming)
• Communicates the importance of image to the boutique team, and sets a good example
• Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences
• Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image
• Ensures or appoints senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members
• Manage and inspire the Boutique team
• Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports’ well-being, and actively participating in their professional development
• Formulates performance management objectives and appraises the Fashion Advisors, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs
• Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances
• Partners with Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques
• Build a Client-centric Boutique team
• Supports the team in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them
• Sets high standards in all aspects of customer service and motivates the boutique team to achieve these standards via:
• Effective handling of feedback
• Adhering to exchange and return guidelines
• Capturing and keeping up-to-date data of each client
• Assists in inculcating a positive mindset towards returns and exchanges. Understands in general the customer’s needs and expectations, and drives the boutique team members to fulfill these needs and expectations.
• Properly manage Merchandise & Inventory
• Directs or appoints senior boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Retail Operation Manager
• Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front.

Requirements

• Proven experience in a retail management role, preferably in luxury retail
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to inspire and motivate a team
• Strong customer service orientation
• Proficient in inventory management and merchandising
• Ability to adapt management styles to different team members
• Strong organizational skills and attention to detail
• Knowledge of luxury retail trends and customer expectations.

Benefits