Customer Care Advisor (Call Center)(Samut Prakan)
About this position
Responsibilities
• Act as the first line of contact in addressing clients’ queries and needs; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
• Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
• Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address general queries.
• Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance.
• Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
• Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign)
Requirements
• Demonstrated customer care experience and the ability to proactively address clients’ needs and resolve issues.
• Excellent interpersonal and communication skills; ability to engage customers and build strong relationships internally and externally.
• A positive attitude, empathy and resilience when addressing clients’ queries and needs.
• Possesses a ‘growth mindset’ and is self-motivated; willingness to reflect and embrace continuous self-improvement and development.