C.H. ROBINSON FREIGHT SERVICES (THAILAND) CO., LTD.

About this position

Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:
• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations
• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements

Required:
• High School diploma or GED
• Minimum 3-5 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:
• Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environ

Benefits