Careers & Jobs at C.H. ROBINSON FREIGHT SERVICES (THAILAND) CO., LTD.

Senior Global Forwarding Agent-Ocean Import

C.H. ROBINSON FREIGHT SERVICES (THAILAND) CO., LTD.

C.H. ROBINSON FREIGHT SERVICES (THAILAND) CO., LTD. (Bang Rak)

Bangkok, Thailand

We can help you solve your biggest challenges. Our global reach, deep industry knowledge, innovative technology, and extensive transportation network have allowed us to bring the latest learning to bear on our customers’ unique challenges and desires. We leverage our scale to create innovative and tailored solutions that help our customers optimize their supply chains to stay ahead of their competition in a market that changes every single day.

Click to find similar jobs in Thailand:

Job function: Supply Chain

Industries: Freight forwarding and Transportation Trading & Distribution

About this position

The Senior Global Forwarding Agent-Ocean Import is responsible for maintaining operational excellence in international shipping, facilitating customer relationships, and performing various activities to ensure efficient processes and compliance.

Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:
• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations
• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements

Required:
• High School diploma or GED
• Minimum 3-5 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:
• Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environ

Benefits

Huneety A.I Salary Estimate

24,000 - 33,000 THB per month

C.H. ROBINSON FREIGHT SERVICES (THAILAND) CO., LTD.

4 jobs

List of jobs found:

Senior Global Forwarding Agent-Ocean Import

Customer Service Executive- Air Exports

Procurement Analyst- Ocean Freight

Pricing Coordinator

Senior Global Forwarding Agent-Ocean Import

About this position

Responsibilities

Requirements

Benefits

You are about to leave Huneety to visit Th.jobsdb.com.

About C.H. ROBINSON FREIGHT SERVICES (THAILAND) CO., LTD.