Warehouse Section Manager
About this position
Warehouse Section Manager will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.
Responsibilities
Customer Service
• Maintain inventory accuracy between Bollore & customer's WMS system
• Data compilation & reconciliation related reports
• Accurate monthly billings
• Achieve & maintain consistent service specific key performance indicator
• Provide good customer services at all times
• Conduct regular cycle count or annual stock take
• Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
• Lead key contact for customer in logistics related fields
• Prompt reply for customers' queries
• Proactive to implement customer specific improvement program
Operations
• Oversees, plans, directs, supervises the entire function and all-related functionalities
• Investigate root-cause of operation incidents and service failures, make recommendation to the Operations Manager / Management for improvements
• Analyzes data and make recommendations to management on any changes that need to be implemented not limited to service charges, operational handling, and revision of specific clauses / provisions covered by service agreement
• Constantly review and explore effective operational methods to achieve higher productivity in the area of responsibilities
• Ensure the implementation of goals, objectives, policies, procedures and work standards for the operation of the program
• Motivate staff involved with operations of the program to develop entrepreneurial & initiative ideas
• Ensure the periodic maintenance is being carried out for Warehouse MHE
• Maintain warehouse housekeeping & workplace safety
• Managing the profitability of the appointed operations
Requirements
THE SUCCESSFUL CANDIDATE
• Bachelor's degree in any related discipline (Business Administration, International Business)
• 5 years' experience in Warehouse Management, Warehouse Service Provider
• Experience in logistics related field, 3PL is preferable
• Excellent interpersonal, communication & negotiation skills
• Ability to speak well confidently and build rapport with customers
• Computer skills: Word, Excel, Power Point, and internet
• Good Interpersonal & relations with all levels
• Strong mentality and interpersonal skills
• Good command in English