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About this position

Trouble Shooting Associate and night shift product launch - Digital Product Content is the forefront of putting products back for sales and fix content issues raised by relevant stakeholders. This role will also be launching key products with high impact on sales for ecommerce platform.

Responsibilities

Part 1 – Trouble Shooting
• Understand possibilities of root cause of each case and conduct the checking in each system by oneself using various methods.
• In case of mid-tier difficulty issues, identify which party to consult issues with, consult and follow up until issues are resolved.
• Conduct preliminary trouble shooting to enable listing of products.
• Identify which level of CTO ticket or whether or not to reuse existing tickets or not to open a ticket.
• Trouble shoot root cause of why product is not displayed in the selected filter, faucet, or categories selected by user.
• Understand product data structure, PIM Rules, Mapping Sheet, and the association between the rules and system conditions for products to show at FE.
• Manage and ensure availability of products according to Assortment Master List.
• Manage and maintain content request SharePoint Ticketing system. And monitor product availability dashboard on a daily basis.
Part 2 – Fixing Product related components
• Accept requests from Merchandising team and Operation team under Ecommerce business and provide service request accordingly.
• Conduct writer role and follower role to fix issues of product already listed for sales.
• This ranges from incorrect product description, conduct data pump, to ungroup products and regroup products.
• Able to work on BAU product creation and replace BAU position during leave and prep time for double digit.
Part 3 –Night shift product launch (5-days a week, OT provided)
• Launch products for ecommerce platform from 22:00 to 01:00 when there's new launch (up to 5 days a week), OT will be provided.

Requirements

• 2-4 years of experience in trouble shooting or related fields. Experience in e-commerce platform is a plus.
• Spontaneous and act quickly to technical issues.
• Have an eye for details.
• Ability to work collaboratively in a fast-paced and stressful environment.
• Good command of English and Thai (both verbally and written).
• Excellent communication and interpersonal skills.
• Growth mindset and ability to learn and adapt fast.

Benefits