Manager, Test Operations
About this position
We are seeking a highly motivated and experienced Test Operations Manager to lead our newly formed customer-centric Global Test Team within the IT Project Management Office. As the Test Operations Manager, you will be a key player in driving quality and reliability across our application solutions delivered through our IT PMO portfolio. You will be responsible for establishing and implementing efficient test processes, methodologies, and a robust operating model for the team. This role demands a strong leader with a passion for quality assurance, a collaborative spirit, and the ability to drive continuous improvement in a fast-paced global environment.
Responsibilities
• Establish a Global Test Team Operating Model: Define the structure, roles, and responsibilities within the Global Test Team to effectively support testing needs across all IT PMO projects.
• Develop and Implement Test Processes & Methodologies: Create and maintain comprehensive test strategies, plans, and processes that align with industry best practices and our organization's specific needs. This includes guidelines for various testing types (functional, regression, performance, security, etc.).
• Drive Continuous Improvement: Continuously analyze test processes, identify areas for optimization, and implement improvements to increase efficiency, effectiveness, and test coverage.
• Resource Management: Oversee resource allocation and utilization within the Global Test Team, ensuring appropriate staffing for projects and initiatives.
• Tooling & Technology: Evaluate and implement appropriate testing tools and technologies to enhance automation, performance testing, and test management capabilities.
• Collaboration & Communication: Foster strong relationships with stakeholders across IT PMO, development teams, business analysts, and project managers to ensure seamless integration of testing activities within the project lifecycle.
• Reporting & Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of testing execution and communicate results to stakeholders.
• Mentorship & Training: Provide guidance, coaching, and training to test team members to enhance their skills and knowledge.
• Vendor Management: Manage relationships with third-party testing vendors when necessary.
Requirements
• Strong understanding of software development lifecycle (SDLC) and various testing methodologies (Agile, Waterfall).
• Experience in establishing and implementing test processes and strategies in a global organization.
• Expertise in test planning, test case design, test execution, and defect management for applications such as PLM, ERP, MES.
• Experience with test automation tools and frameworks.
• Excellent communication skills.