IT Solutions Manager

Celestica (Chon Buri)

Chonburi, Thailand

Celestica enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in aerospace and defense, communications, enterprise, healthtech, industrial, semiconductor capital equipment, and smart energy to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from the drawing board to full-scale production and after-market services. With talented teams across North America, Europe and Asia, we imagine, develop and deliver a better future with our customers. The Celestica Thailand facility has been established since 1995. Being Celestica’s biggest manufacturing site globally, we employ more than 5,000 employees. Our highly skilled teams produce high technology, high quality products for customers in the communications and enterprise market segments. With unrivalled expertise in high-mix low-volume manufacturing, direct fulfillment, reverse logistics and test development, we enable our customers to realize greater value, potential and outcomes.

About this position

We are seeking a highly motivated and experienced Test Operations Manager to lead the newly formed customer-centric Global Test Team within the IT Project Management Office. This role demands a strong leader and a passion for quality assurance, a collaborative spirit, and ability to drive continuous improvement in a fast-paced global environment.

Responsibilities

Key responsibilities required:
• Establish a Global Test Team Operating Model: Define the structure, roles and responsibilities within the Global Test Team to effectively support testing needs across all IT PMO projects
• Develop and implement Test Processes & Methodologies: Create and maintain comprehensive test strategies, plan, and processes that align with industry best practices and our organization’s specific needs. This includes guidelines for various testing types (functional, regression, performance, security, etc.)
• Drive Continuous Improvement: Continuously analyze test processes, identify areas for optimization and implement improvement to increase efficiency, effectiveness and test coverage
• Resources Management: Oversee resource allocation and utilization within the Global Test Team ensuring appropriate staffing for projects and initiatives
• Tooling & Technology: Evaluate and implement appropriate testing tools and technologies to enhance automation, performance testing management capabilities
• Collaboration & Communication: Foster strong relationships with stakeholders across IT PMO, development team, business analysts and project managers to ensure seamless integration of testing activities within the project lifecycle
• Reporting & Metrics: Define and track key performance indications (KPIs) to measure the effectiveness of testing execution and communicate results to stakeholders
• Mentorship & Training: Provide guidance, coaching and training to test team members to enhance their skills and knowledge
• Vendor Management: Manage relationships with third-party testing vendors when necessary

Requirements

Knowledge/ Skills/ Competencies:
• Strong understanding of software development lifestyle (SDLC) and various testing methodologies (agile waterfall)
• Experience in establishing and implementing test processes and strategies in a global organization
• Experience in test planning, test case design, test execution and defect management for applications such as PLM, ERP, MES
• Experience with test automation tools and frameworks
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions
• Experience working in a customer-centric environment
• Strong understanding of defect tracking, reporting and resolution processes
• Solid understanding of software development principles, databases, operating systems and networking concepts
• Ability to adapt to changing priorities