Customer Quality Engineer (CQE)

Celestica (Chon Buri)

Chonburi, Thailand

Celestica enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in aerospace and defense, communications, enterprise, healthtech, industrial, semiconductor capital equipment, and smart energy to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from the drawing board to full-scale production and after-market services. With talented teams across North America, Europe and Asia, we imagine, develop and deliver a better future with our customers. The Celestica Thailand facility has been established since 1995. Being Celestica’s biggest manufacturing site globally, we employ more than 5,000 employees. Our highly skilled teams produce high technology, high quality products for customers in the communications and enterprise market segments. With unrivalled expertise in high-mix low-volume manufacturing, direct fulfillment, reverse logistics and test development, we enable our customers to realize greater value, potential and outcomes.

About this position

The Customer Quality Engineer (CQE) serves as a liaison between internal teams and customers, ensuring that quality requirements are met and addressing any product or process complaints.

Responsibilities

• Be a channel between the internal team and the customers to review, negotiate and implement the requirement.
• To interface with the Customers/Design/Supplier on their Quality, Product and process requirement and complaints.
• To oversee engineering changes & deviation authorizations and submit First Article Inspection Report (If any).
• To ensure customer’s product certification requirements are met in the factory.
• To monitor product/process yields and scrap rate or other quality indicators. And, work with cross-functional team to conduct RCA and CAPA when discrepancy was observed in production line.
• To provide all the data information and work with the team for improvement/action plan and follow-up result in NPI -Flawless launch and Phase Gate program.
• To initiate and update quality instructions, and relevant documents, including customer's quality reporting requirements.
• Involve failure analysis of customer returns and/or complaints. Also, provide the customer with effective corrective & preventive actions on quality issues.
• To organize material purge notice and ensure non-conforming material will not be used.
• To conduct or collaborate baseline audit, ESD audit, product safety audit and other audits regarding company or department or customer’s requirements.
• To host or participant the regular and off working time meeting (25%)
• Prepare the NPI Quality information in PG/FL package to review and approve.

Requirements

• Understand workmanship standard IPC-A-610 and customer requirements
• In-depth knowledge of ISO standards, GR&R, manufacturing processes, and quality tools such as FMEA, PMP, SPC, 8D methodology, Statistical Knowledge etc.
• Knowledge of software in generating reports, capturing data, data analysis and presenting data in an understandable format
• Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit
• Knowledge and understanding of SMT/Assembly/Metal/Painting/Packaging or related the field will be advantage.
• Knowledge of English - intermediate level
• Be able to work under high pressure and deadline commitment.
• independent work and multi tasking with time management.
• Good Decision making with risk assessment aspect.