General Manager - One City Centre Building

CBRE thailand (Phra Nakhon, Bangkok City, Thailand)

Bangkok, Thailand

The firm that is now CBRE traces its roots to San Francisco in 1906. By the 1940s, that firm grew to become one of the largest commercial real estate services companies in the western United States. In the 1960s and 1970s, the company went public and expanded both its service portfolio and geographic coverage to become a full-service provider with a growing presence throughout the United States. In the 1980s, the firm was owned by Sears, Roebuck. The next major milestone occurred in 1989 when employees and others acquired the company's operations from Sears to form CB Commercial. Throughout the 1990s, CB Commercial moved aggressively to accelerate growth and cultivate global capabilities to meet client demands. The company acquired leading firms in investment management (Westmark Realty Advisors—now CBRE Global Investors, 1995), mortgage banking (L.J. Melody & Company, 1996) and property and corporate facilities management, as well as capital markets and investment management (Koll Real Estate Services, 1997).

About this position

The General Manager for One City Centre Building is responsible for overseeing all operational aspects of the building, ensuring high-quality tenant experiences, and managing relationships with clients and vendors.

Responsibilities

• Contract Oversight: Review and ensure the accuracy of contracts from initiation through to the completion of space handover, ensuring compliance with all terms and conditions.
• Engineering Management: Oversee the engineering operations, collaborating to resolve issues as they arise and presenting improvement plans to enhance overall performance.
• Comprehensive Management: Manage various operational aspects, including but not limited to leasing, cleaning, security, landscaping, and other related services to ensure seamless building operations.
• A+ Experience Creation: Manage the building to create an A+ experience for users, with a particular focus on attracting and retaining high-quality tenants.
• Recommendations for Improvements: Advise on various enhancements for the building, including signage installations and service offerings, aimed at improving the overall tenant experience.
• Operational Standards Development: Draft standard operating procedures, performance metrics, and action plans for the management team at One City Centre. Conduct reviews and training sessions within the first month, with an implementation timeline for updates and improvements scheduled every 1-2 months.
• Performance Analysis: Analyze operational performance metrics and propose strategic improvements to enhance efficiency and service delivery. Utilize data-driven insights to inform decision-making and operational strategies.
• Client and Tenant Relations: Foster strong relationships with clients and tenants, addressing their needs and concerns promptly. Act as a primary point of contact for client inquiries, ensuring high levels of satisfaction and retention.
• Vendor Management: Cultivate partnerships with vendors and oversee contract management. Collaborate with the accounting team to ensure high-quality service delivery and financial oversight, ensuring that all vendor services meet established standards.
• Budget Management: Assist in developing and managing the operational budget, ensuring financial targets are met. Monitor expenditures and implement cost-saving measures while maintaining service quality.
• Continuous Improvement: Promote a culture of continuous improvement within the operational team, encouraging innovation and the adoption of best practices to enhance service delivery and operational efficiency.

Requirements

• Bachelor’s degree or higher in Business Administration, Engineering, or a related field.
• A minimum of 5 years of management experience in property management; experience with Grade A office buildings is preferred.
• Strong problem-solving abilities and resilience under pressure.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Solid financial acumen and experience with budget management and vendor negotiations.
• Familiarity with safety and emergency management protocols.
• Ability to analyze data and make informed decisions to drive operational improvements.