Technology Specialist

CB&I (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

CB&I is the world's leading designer and builder of storage facilities, tanks and terminals. With more than 59,000 structures completed throughout our 130-year history, we have the global expertise and strategically-located operations to provide customers world-class storage solutions for even the most complex energy infrastructure projects.

About this position

The Technology Specialist will be responsible for supporting Information Technology functions for CB&I Storage Solutions (CSS) business in Thailand, acting as an industry expert and interacting with the Global Engineering team.

Responsibilities

• Effectively exemplify the company’s Leadership Competencies
• This position is part of the International Tanks IT Operations in Thailand.
• Set up, configure, maintain, troubleshoot, install and repair end-user computer hardware and software systems.
• Provide advanced troubleshooting and problem resolution to tickets requiring more than basic troubleshooting techniques.
• Responsible for all new hires and transferred employees’ IT setups for homebased office as well as the other job sites.
• IT and A/V support and setup for meetings / conferences, both on and offsite (locally)
• Set up, configure, and troubleshoot phones: Cisco IP phones and mobile devices (iPhone, Android)
• Maintain inventory of stock, including computer systems, IP phones, and hardware / accessories
• Provide end user training and assistance, where required
• Must be effective in interpersonal communication and problem solving as technician will have frequent interactions with customers
• Check-out and maintain inventory of loaner laptops; setup and configure as requested by the end user
• Document all help requests, incidents, and resolutions into Service Now
• Keep the IT hardware asset database in Service Now updated
• Coordinate updates of licenses and software versions of engineering software with Engineering IT (EIT) team
• Assist with basic tape rotation tasks.
• Perform other duties assigned as needed

Requirements

• Minimum 2 years’ experience in IT customer service and/or support.
• Good knowledge of Access database.
• Ability to work independently and as a team player.
• Decent English communication skills both written and verbal.
• Willing to expand role to assist with basic infrastructure and backup responsibilities.
• Exceptional organization and record keeping skills.
• Business presence and polish
• Knowledge of CB&I products and markets
• Proactively identifies and solves the complex problems
• Strong analytical and problem-solving skills
• Mentally agile and ability to multi-task and manage tight deadlines
• Proven negotiating ability with high emotional intelligence and interpersonal skills
• Demonstrated business partnering skills with the ability to influence the