Sales Manager (Telesales)

Carro (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions. Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds.

About this position

The Telesales Manager will lead a team of telesales agents to achieve sales targets, develop strategies, and ensure high customer satisfaction.

Responsibilities

• Lead and manage a team of telesales agents and lead screening agents to achieve daily, weekly, and monthly targets.
• Develop and implement telesales strategies to maximize revenue and sales conversions.
• Monitor team performance, providing coaching, feedback, and support to ensure sales goals are met or exceeded.
• Analyze related data like ads performance, sales scripts, sales operation process and prepare regular reports for senior management, offering insights and recommendations for improvement.
• Collaborate with marketing and product teams to align telesales efforts with promotional activities and campaigns.
• Handle escalated customer issues and ensure high customer satisfaction levels.
• Maintain and update telesales scripts and ensure all team members adhere to them.

Requirements

• Experience as a Telesales Manager or in a similar sales leadership role or possess 5-7 years of working experience in commercial business, marketing or data analytics.
• Working experience in the e-commerce/marketplace/classifieds industry is a plus.
• Strong knowledge of sales performance metrics and CRM software.
• Ability to analyze data and trends, and make informed decisions to improve sales performance.
• Having an experience in Automotive, Property, Marketplace and finance services is a plus.