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Modernization Engineering Support

Carrier
Carrier (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About this position

The Modernization Engineering support role is an essential part of the sales and operations team, providing valuable assistance to ensuring the smooth functioning of engineered sales and operational function. The Modernization Engineering support professional will focus on streamlining technical requirements, improving customer experiences, and freeing up sales representatives' time to focus on strategic selling, and supporting the overall sales process from a technical approach.

Responsibilities

• Utilize knowledge of HVAC systems to provide solution-based offerings during tender stage.
• Collaborate with sales and operations teams to identify improvements in solution offerings.
• Assist to prepare competitive quotations and proposals to secure new deals.
• Focus on educating customers on energy efficiency and decarbonization initiatives.
• Stay updated on industry trends and advancements related to energy-efficient HVAC solutions.
• Ensure profitability of projects by considering cost factors in the design strategies.
• Provide exceptional customer service and support throughout the sales process and after-sales service.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Maintain accurate and up-to-date reports for project interactions.
• Provide regular reports and updates to management on progress and achievements.
• Maintain a dotted reporting line to the business line Managers for effective coordination and communication between customer segments.

Requirements

• Requires theoretical to advanced knowledge obtained through a University degree in mechanical engineering, combined with experience.
• A minimum of 3 years prior relevant experience.