Service Engineer

Carl Zeiss Co., Ltd. (Bangkok Metropolitan Region)

Bangkok Metropolitan Region, Thailand

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 8.8 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2022). With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2022). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

About this position

The Service Engineer position at Carl Zeiss Co., Ltd. involves providing field support for both academic and industry customers in Thailand and Southeast Asia, focusing on installation, training, and maintenance of medical devices.

Responsibilities

• Provide field support within Thailand and SEA for both Academic and Industry customers
• Handle on-site installation, user training, commissioning
• Monitor and improve non-Financial KPI for Thailand Region ( MTTR, FTFR, CCR, Predictive Service and NPS )
• Perform maintenance, calibration & repair service.
• Correspond with customers on technical matters
• Increase service revenue by capturing service contracts and selling after sales upgrades for EM LM & XRM.
• Follow-up on customer service feedback.
• Work closely with Sales, Service and Process Application Sales Support (PASS) team

Requirements

• Bachelor's Degree or higher in Electronic/Mechanic/industrial or any related fields
• Minimum of 3 years’ experience as service engineer in robotics or any related product.
• Proficiency spoken and written in English
• A strong team-focused, able to work in a team environment with collaborative mindset
• Have Own car and driving license.
• Flexible to work on customer site as service engineer field