Order Fulfilment Specialist

Carl Zeiss Co., Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 8.8 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2022). With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2022). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

About this position

The Order Fulfilment Specialist at Carl Zeiss Co., Ltd. is responsible for managing the order-to-cash process, ensuring timely processing and delivery of customer orders, and providing high-quality customer service.

Responsibilities

• Process customer orders in SAP upon receipt via different channels / platforms.
• Check open order and backlog reports daily to ensure timely processing of customer orders.
• Issue Purchase Orders / manage Cross-Company Purchase (CCP) to factories / suppliers.
• Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services and information to customers. Ensure billings are done and mail/email to customers on a timely manner.
• Monitor open purchase orders / inbound deliveries from factories and suppliers.
• Preparation of documents (Invoices / Delivery Notes) for scheduled deliveries.
• Process orders efficiently and with quality from receipt of orders from customers/sales team to delivery of goods.
• Answer queries from sales and customers on stock and shipment of orders.
• Provide professional & high quality phone call & email support to internal and external stakeholders on a timely basis.
• Manage and escalate customer expectations, resolve customer satisfaction issues.
• Collaborate closely with Warehouse and Delivery service for daily operations.
• Manage and handle return goods process (excess or defective) from customers to factories / suppliers.
• Participate in operational activities when required, example annual stock take and reconciliation, audits by internal and external regulatory boards.
• Responsible for problem solving on order discrepancies and ensure regulatory approval before importation.
• Work in partnership / close collaboration with cross functional teams (i.e. Finance / Sales & Administration / IT / HR / Regulatory) etc.
• Support in the implementation of projects to drive continuous process improvements & KPI Reporting as required.
• Any other duties and responsibilities as directed by Manager.

Requirements

• Bachelor's Degree or higher in Business Administration / Supply Chain / Logistics or related fields.
• Minimum of 3 years’ experience in Order Fulfilment / Supply Chain.
• Proficiency spoken and written in English.
• Possess good customer service and communication skills.
• Meticulous, process-driven to ensure key processes are abiding to regulatory and audit requirements.
• Proficiency in SAP / Excel Marco & PowerPoint Skills.
• Knowledge in CRM will be an added advantage.
• Knowledge in SharePoint will be an added advantage.