Aftermarket Sales Engineer - Industrial Quality Solution Team

Carl Zeiss Co., Ltd. (Huai Khwang)

Bangkok, Thailand

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 8.8 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2022). With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2022). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

About this position

The Aftermarket Sales Engineer will be responsible for driving sales growth and expanding market share within assigned territories for the Industrial Quality Solution Team at Carl Zeiss Co., Ltd.

Responsibilities

• Sales Growth: Develop and execute strategic sales plans to expand market share and drive revenue growth within assigned territories.
• Identify and Qualify Sales Opportunities: Proactively identify aftermarket sales opportunities within existing client accounts and new prospects. Evaluate customer needs and requirements to recommend appropriate aftermarket products and services.
• Funnel Development: Participate in exhibitions, seminars, webinars etc. to generate more sales and opportunities.
• Technical Consultation: Serve as a subject matter expert on our products and services, providing technical consultation and support to customers. Understand customer challenges and recommend tailored solutions to meet their specific needs.
• Proposal Development: Prepare and present compelling proposals and quotations to customers, outlining the features, benefits, and value proposition of our aftermarket products and services. Collaborate with internal teams to ensure accurate and timely proposal development.
• Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and retention. Act as the primary point of contact for aftermarket sales inquiries, addressing customer concerns and inquiries promptly and effectively.
• Collaboration: Collaborate cross-functionally with internal teams, including Applications, Service, Sales, Back Office, and Logistics to ensure seamless delivery of aftermarket products and services. Communicate customer requirements and feedback to internal stakeholders to drive product enhancements and improvements.
• Market Analysis: Stay abreast of market trends, competitor activities, and industry developments related to aftermarket products and services. Provide insights and recommendations to management based on market analysis to enhance our competitive positioning.
• Reporting: Generate a monthly sales progress report for assessment by the supervisor.
• Other responsibilities as job assignment based on job field.

Requirements

• Bachelor's Degree or higher in Mechanical Engineering, Mechatronics or relevant engineering fields.
• At least 2 years’ experience in Technical Application or Aftermarket Sales position.
• Ability to articulate technical information in a simplistic and concise manner.
• Good computer literacy skill (Ms.Office, ERP).
• Good command of written and spoken English.
• Knowledge of Engineering, Manufacturing or Inspection/Quality processes is a plus.
• Previous experience in Selling or support CAD, CAM, Statistical Software is a plus.
• Sales process, Technical Content creation, Demonstration of Solutions.
• Presenting confidently and clearly to a medium to large audience.
• Capability to work autonomously without direct supervision, while also demonstrating strong teamwork skills.