Careers & Jobs at Carl Zeiss Co., Ltd.

Sales & Service Administration Manager for Medical Device Business

Carl Zeiss Co., Ltd.

Carl Zeiss Co., Ltd. (Bangkok City, Thailand)

Bangkok, Thailand

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 8.8 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2022). With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2022). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

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Job function: Sales & Business Development

Industries: Manufacturing and Production Electronics Healthcare and Medical

About this position

The Sales & Service Administration Manager for the Medical Device Business at Carl Zeiss Co., Ltd. is responsible for overseeing sales and service administration, ensuring efficient operations, and leading a team to achieve business objectives.

Responsibilities

Sales Administration:
• Sales order processing in CRM, ensure data entry accuracy
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met
• Work closely with sales administrator to resolve errors in quotations
• Manage demo purchase and loan process according to regional workflow
• Partner with sales team to understand and implement workflow for tender support
• Work closely with Marketing Executive on the CRM hygiene to improve CRM hygiene.

Service Administration:
• Attending to the service hotline & customer requests
• Coordination and communication of tasks with service engineers, managers and customers on Service task scheduling in CRM and innosoft
• Completing service confirmation (installation, PM under contract, warranty, extend warranty, billable, sale support)
• Acknowledging of PO, issue of IOF (Internal Order Form), issue invoice.
• Creating purchase requisition for spare part (PR, follow up delivery status, information on delivery date)
• Spare parts coordination and management
• Raising Fixed Asset requisition via Fixed Asset Form
• Creating Commissioning Certificate
• Managing loan of service tools and parts in the Thailand office, also send the service tools for calibrating.
• Controlling device under inhouse repair
• Creating PR for local purchase.
• Ensure customer satisfaction program (NPS) is well maintained and used, surveys are sent, customer contact details are updated, open surveys are followed up on and that we have adequate returns
• Stand in / back up and support other service administrators during absence and workload fluctuations

Leadership:
• Provide regular report to management for Sales, Orders, and Inventory for each business segment.
• Motivate, support, develop, coach and lead a team of sales & service administrators
• Lead by example and ensure the company values is lived
• Work with business heads and other admin team leaders to standardize and document processes
• driving productivity gains
• On-boarding & training of new comers
• Ensure timeliness and quality of work of the sales and service administrators
• Drive change in workflow improvement & support strategy execution
• Work closely with regional team on pricelist management for both sales and service

Requirements

• Bachelor's Degree or higher in Business, Marketing, or any related fields
• 10 years' experience in customer service, sales and service admin with 5 years experience to deal with Medical Device product
• 5 years' experience in managerial position with subordinate
• Proficiency spoken and written in English
• Growth mindset with can do attitude
• Excellent interpersonal skill, communications skills and negotiation skills
• Dynamic and result oriented personality with good business acumen

Benefits

Huneety A.I Salary Estimate

60,000 - 120,000 THB per month

Carl Zeiss Co., Ltd.

4 jobs

List of jobs found:

Sales & Service Administration Manager for Medical Device Business

Sales & Service Administration Manager - Medical Device

Aftermarket Sales Engineer - Industrial Quality Solution Team

Application Engineer (1 Year-Contract) - Industrial Quality Solution Business

Sales & Service Administration Manager for Medical Device Business

About this position

Responsibilities

Requirements

Benefits

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About Carl Zeiss Co., Ltd.