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Customer Experience Specialist TH

Cargill (Bangkok)
Bangkok, Thailand 🇹🇭
We connect farmers with markets so you can prosper. We connect customers with ingredients to make meals people love. And we connect families with daily essentials — from the foods you eat to the floors you walk on.

About this position

The Customer Facing Generalist I will administer routine customer facing order management activities, contributing to transparency, communication, and responsiveness with customers.

Responsibilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Requirements

• Bachelor's degree in a related field or equivalent experience

Benefits

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Huneety A.I Salary Estimate
35,000 - 65,000 THB per month