IR Engineer (International Roaming)

Carenet International Co.Ltd, (Chatuchak)

Bangkok, Thailand

CARENETT Group is Thailand’s leading engineering service providers in telecom industry. From reliable, strategic consulting professional caring manner, we have been expanded its to not only in Telecommunications, but also in various business industries especially Electronic, Electrical and Information Technology. Vender Customer of Carenet can be shown following name list here

About this position

The IR Engineer (International Roaming) is responsible for managing the 2nd level support of customer mobile networks, ensuring network availability, and coordinating technical efforts to resolve issues related to international roaming.

Responsibilities

• Responsible for 2nd level International Roaming of customer mobile network.
• Meeting or exceeding the network availability targets & responsibilities.
• To ensure RCA for any fault within International Roaming Criteria.
• To work within well-defined system support guidelines.
• To prioritize faults to meet SLA/WLA.
• To do end to end investigation of faults/cause related to International Roaming problems.
• To ensure accurate working methodology.
• To coordinate with all technical teams to handle emergencies and if required coordinate with stakeholders and Tier2 support/3PP vendors.
• Clearing of assigned Trouble Tickets post troubleshooting.
• To participate in internal/external technical discussions in view to improve overall network performance and make recommendations wherever possible.

Requirements

• Bachelors degree or above in Electronic, Computer or Telecom Engineering.
• Min 3-5 years or above related working experience in International Roaming implementation and rollout, preferably in a multinational environment.
• Basic IT knowledge in computer network, telco network security, MS Office, and network access.
• Experience with International Roaming in the network.
• Must be willing to work on-site.
• Good communication in English.
• Excellence coordination skills.
• Quick learner.
• Ability to work under pressure.
• Strong analytical skill and problem-solving ability.
• Working knowledge of below mentioned Competence area and vendors: Huawei CS/PS nodes, Ericsson CS/PS nodes, Mobile Network Roaming knowledge.
• Experience: Minimum 3-5 years.
• Education: Degree within Electronics, Computer or Telecommunication Engineering.