Automated Operations Engineer

Carenet International Co.Ltd, (Chatuchak)

Bangkok, Thailand

CARENETT Group is Thailand’s leading engineering service providers in telecom industry. From reliable, strategic consulting professional caring manner, we have been expanded its to not only in Telecommunications, but also in various business industries especially Electronic, Electrical and Information Technology. Vender Customer of Carenet can be shown following name list here

About this position

The Automated Operations Engineer is responsible for analyzing current processes in Fixed Broadband operations and B2B teams, identifying issues, and recommending automation solutions to improve efficiency.

Responsibilities

• Gathering insights of the current processes under fixed Broadband operations and B2B (Corporate) team to identified issues or action for improvements and recommended solutions or new processes.
• Evaluating current processes in Fixed Broadband & B2B operations and identifying potential areas for automation transition and improvements.
• Able to handle calls of VIP and corporate customers and provide solutions and connect with Technical Support Team.
• Recommended automation requirements to improve Fixed broadband and B2B operation.
• Working in Shift and 24x7 environments.
• 24x7 Corporate customer Service Monitoring and Ticketing and escalation to next level and follow up of the issue till closure of incident.
• Collaborating with managers and executives to ensure changes are effective.

Requirements

• Graduate In Computer Engineering, Information Technology, Computer Sciences, telecommunication or related fields.
• Familiar with Fixed Broadband Technology, Fixed Network Engineering or Operations.
• Strong awareness with Machine Learning Software and Data Analytics tools such as python, pytorch, Numby, SQL Language, Tableau, PowerBI, MS Office etc.
• Work in Shift and 24x7 Working environments.
• People skills.
• Team working.
• Good communication in Thai/English.