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About this position

To coach/ monitor / audit / control end to end sales process for Card X sales channels to comply with all regulations, especially market conduct and responsible lending, as well as disciplinary actions.

Responsibilities

• To assist in planning and communicating with the Site Visit Control.
• To assist in creating, implementing, communicating, and monitoring Compliance and Operational Risk Management Controls within Alternative Channels.
• Undertake Monthly Sales Governance reports and timely submission to Management.
• To consistently handle incidents based on the standard of Disciplinary Actions and to assist in creating, implementing and communications Disciplinary Actions for Alternate Channels.
• Develop and implement tools/mechanisms/procedures to drive the highest efficiency of sales performance for all sales channels and sales levels.
• Review process or deliverables to ensure their quality to the Market Conduct standard.
• To manage and timely respond Do Not Call List to comply with BOT Market Conduct.
• To undertake the Surprise Call Back process on daily basis.
• To undertake Daily and Monthly Sales Governance Call Back reports and timely submit to Management.
• To undertake complaint tracking on daily basis.
• To analysis End to End Sales process and develop control procedures to best minimize operational risks for Sales Distribution Division.
• To prevent and solve all regulation issues and audit issues that relate to Sales Distribution Division.
• To review, analysis, and create Monthly Sales Governance and Operational Risk reports and timely submit to Sales Distribution Division Management.
• To coordinate with all related units to create and communicate all related Market Conduct for all sales channels.
• To ensure that sales-related procedures are reviewed and updated consistently.
• To consistently provide communications of the process/procedures to concerned parties to comply and follow.

Requirements

• Bachelor or master’s degree in Economic, Financial or related fields.
• Minimum 3-5 years’ experience in Sales Governance / Risk / Audit / Compliance/ Fraud background.
• Experienced in Personal Loan / Credit Card Product.
• Having knowledge /experience in market conduct regulation as well as responsible lending.
• Computer fluency in MS Office programs.
• Good communication skill (Thai/English) Teamwork.
• Transparency and Collaboration.

Benefits