Senior Debt Management (Senior Supervisor Collection)

CardX Thailand (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

CardX is a financial business group under SCBX Co., Ltd, it offers the digital financial platform, providing the credit card services and personal loan products

About this position

The Senior Debt Management (Senior Supervisor Collection) is responsible for overseeing collection processes, ensuring quality standards, and driving continuous improvement in collection performance.

Responsibilities

• Call monitoring (Collection & Inhouse & OA)
• Identify and investigate broken SOPs, service scripts, skills gaps, and address/suggest areas for improvements
• Create collection framework/ checklist
• Lead innovation and continuous improvement in quality improvement projects.
• Implement quality assurance standards and continuously optimize them according to business requirements
• Generate and monitor Collection performance reports
• Additional ad-hoc tasks as assigned

Requirements

• At least 6 - 9 years experience in Collection (Debt collection, Collector, Customer Service and Call Centre)
• Expert in communication and interpersonal skills
• Strong in analytical & logical thinking, and problem-solving skills
• Possess customer-service, positive mindset, and can-do attitude
• Proactive, flexible, and able to prioritize
• Fully fluent Thai speaker and good command in English is plus