Collections Strategy Excellence

CardX Thailand (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

CardX is a financial business group under SCBX Co., Ltd, it offers the digital financial platform, providing the credit card services and personal loan products

About this position

The Collections Strategy Excellence position focuses on developing and implementing effective collection strategies for unsecured charge-off accounts, enhancing overall collection performance and team efficiency.

Responsibilities

• Develop and Implement Collection Strategy for Unsecured Charge-off accounts
• Define and refine effective collection strategies to improve collection performance and meet the financial targets of the organization.
• Analyze data to evaluate and improve debt collection processes, enhancing planning and strategy efficiency.
• Oversee and lead the collection strategy team, ensuring alignment with set goals and objectives.
• Provide guidance and support to develop team skills, fostering a productive and efficient team culture.
• Plan and manage projects to ensure they meet established budgets and timelines.
• Collaborate with cross-functional teams to track and adjust project plans as necessary, resolving any issues to ensure project success.
• Prepare reports and present outcomes related to collection strategies and project results to Management.
• Analyze performance metrics to assess effectiveness and identify areas for future process improvements.

Requirements

• Bachelor’s/Master’s degree in Finance, Accounting, Business Administration, or a related field.
• At least 10 years of direct experience in Collection Strategy or unsecured debt collection management.
• Proven experience in Project Management, with strong planning and project tracking skills.
• Excellent strategic analysis and problem-solving skills.
• Ability to effectively manage a team, motivating team members to achieve objectives.
• Strong communication and negotiation abilities.