Datacenter Operation Engineer (DCO) - Infrastructure Engineering
About this position
Responsibilities
• Work within a ticketing system in support of the server fleet.
• Be the first point of contact for break-fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Have a strong desire and capability to learn, grow, and develop new skills.
• Participate in an on-call rotation.
• Establish strong working relationships with various internal teams and external partners.
• Assist with inventory and asset management.
• Work with physical security and EHS teams to support site health and compliance.
Requirements
Minimum Qualifications: - College/Technician Degree or equivalent professional experience/certification in Engineering.
- Knowledge of Linux and server hardware repairs.
- Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.
Preferred Qualifications: - Proven years of experience supporting IT equipment or related technology.