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Aftersales Claim specialist (Senior)

BYD Auto (Thailand) Co.,Ltd. (BTS Asok, Nana)
Bangkok, Thailand 🇹🇭
BYD Co., Ltd. (hereinafter referred to as"BYD") was established in February 1995, headquartered in Shenzhen, Guangdong Province. Its business spans four major industries: automobile, rail transit, renewable energy, and electronics. It is among the Fortune 500 companies, and listed both in Hong Kong and Shenzhen Stock Exchanges. As of now, BYD has applied for more than 48 thousand patents and obtained more than 30 thousand authorized patents worldwide. In January 2024, BYD became the Official Partner of UEFAEURO 2024, providing green mobility services for the championship. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development.

About this position

The Aftersales Claim Specialist (Senior) is responsible for managing and auditing claim workflows, supporting distributors, and ensuring compliance with laws and regulations.

Responsibilities

• Assist, Audit claim requested workflow approval and compliance with the law and regulations
• Support distributor in any claim workflow related problem
• Check, Calculate total claimed amount monthly
• Assist, Evaluate claim workflow performance of the submitter
• Assist, Plan for technicians to follow up the claimed part for inspection
• Prepare documents and report to Management Weekly and Yearly.
• Assist and coordinate the Training division for warranty claim training
• Operate and work with the manager and management assigned.

Requirements

• Thai Nationality
• Bachelor's degree or above in Administrator or other related.
• Applicant with experience in claim audit and inspection or other related field will be a plus
• Able to communicate in Thai, English (or Chinese) proficiently.
• Computer Literacy: Excellence in using Microsoft office(Excel, Word, PowerPoint)
• Having basic knowledge of automotive
• Must be patience and detail-oriented