Senior Nurse Coordinator, DRO-Southern Region

Bumrungrad Hospital Public Company Limited

Bumrungrad Hospital Public Company Limited (Phuket)

Phuket, Thailand

Bumrungrad International Hospital stands as arguably the most impressive medical facility in the region. It has 55 specialty centers, an internationally certified lab and pharmacy, clinical research centers, advanced imaging facilities, and a 24-hour emergency care unit. Bumrungrad is home to more than 1300 physicians and surgeons, 300 of whom hold US-board certifications and international fellowships. As part of its ongoing commitment to exceptional care, Bumrungrad receives ongoing independent reviews and distinctions, including its consistent accreditation by the Joint Commission International (JCI) since 2002, the first in Asia. In its state-of-the-art campus in the heart of Bangkok, Bumrungrad Hospital treats over 1.1 million patients every year, with over 520,000 of these patients coming from more than 190 countries worldwide. The hospital specializes in treating complicated conditions, and is internationally recognized as one of the top hospitals in the world. Along with its impressive tertiary and specialty facilities, Bumrungrad International’s Medical Coordination Office is a well-oiled machine that facilitates seamless transitions from the first inquiry all the way through after-care. This exclusive and comprehensive support is offered free of charge to patients, and it includes everything from language and cultural support to travel and accommodation services.

About this position

The Senior Nurse Coordinator, DRO-Southern Region is responsible for coordinating patient referrals, managing insurance coverage, and ensuring effective communication with both internal and external customers while supporting marketing activities.

Responsibilities

• Coordinating with external and internal customers on the process of refer the patient in to the hospital (medical, financial and documentation).
• Coordinating with insurance, medical assistance companies for the coverage and benefits to comply with the hospital’s policy.
• Coordinate with the concerned department to achieve the customer’s needs.
• Work effectively with team to provide/create activities to local customers in setting up of responsible goals, action plan, exhibition booth: in and out the regional office.
• Lead/participate/communicate effectively with external and internal customers and team.
• Completing monthly reporting and statistics related to job responsible.
• Coordinate internally to deliver the service to the customers.
• Supporting marketing activities and relationship management.
• Effective external and internal communication.
• Responsible for monthly report and statistics report.

Requirements

• Bachelor's degree, Nursing
• 3-5 year experience in nursing (ER & Referral experience is preferable)
• Sales experience and customer relations experience (recommended)
• Good coordination skills and service minded
• Good to excellent command of English and/or other language required for the operation with TOEIC at least 650
• Good computer literacy
• Ability to plan and work within agreed timeframes
• Ability to demonstrate initiative and work well under pressure
• Flexible and able to adjust to changing work environments, processes, and demands
• Demonstrated ability to find effective solutions to complex issues or challenges.