---

About this position

The Customer Services Sales Manager is responsible for achieving order release and profit targets, driving business growth, and developing effective sales strategies in the customer service sector. This role involves leading a team, managing customer relationships, and ensuring the successful introduction of new products.

Responsibilities

• Fully responsible to achieve CS Order Release and Profit targets for countries assigned, contributing to the continuous business growth in CS.
• Responsible for achieving targeted sales and revenue performance across customer portfolio and new sales, developing/executing effective plans in alignment with global/regional CS strategies.
• Evaluate potential and opportunities in the CS markets based on market trend and customer feedback as well as general economic situation.
• Create new service solutions with the support of Business Unit specialists.
• Initiative the strategic to develop the market including promotion planning.
• Support the development of regional and various divisional for CS Sales strategies.
• Maintain and update customer information in CRM.
• Be able to provide 3 months forecast sales order.
• Lead, coach and develop CR Team, consistently achieve quota, and proactively manage territory to grow appropriate pipeline mix of prospects at various stages of the sales cycle.
• Execute with consultative, value based selling practices, including competitive positioning, pricing models, correspondence and presentation templates, and objection removal strategies.
• Maintains deep knowledge of market, company products, services and solutions and tasked with introducing new products.
• Business and budget responsibility for the CS portfolio in Thailand.
• Active development of the CS business (turnover and profit) including overhaul, spare parts sales, repair and maintenance, consulting, service, training etc.
• Manage CS product portfolio and lead new products to market success.
• Represent Buhler in customer discussions with senior executives level, while creating formal networks with key internal and external decision makers, customers, and partners.
• Work closely with Finance Department to ensure proper invoicing and payment of customers for CS related services and orders.
• Conduct and plan customer visits and follow-up calls.

Requirements

• Develops strategies to promote team member adherence to company regulations and performance goals.
• Foster an engaging and high-performance team culture in countries assigned.
• Providing CR Team members with tips and training to achieve a competitive edge in their role and our industry.
• Clearly communicate and monitor the progress of sales goals achievement: daily, weekly, or monthly.
• Motivate employees to reach individual sales goals and encourage the staff.

Benefits