Customer Care Advisor

BSI (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

BSI is your business improvement partner. We have shaped best practice for over 100 years, helping organizations around the world embed excellence, build competence and capability for sustainable growth.

About this position

The Customer Care Advisor at BSI is responsible for managing client relationships and ensuring service delivery aligns with the company's vision and values.

Responsibilities

• Responsible to manage base load in order achieving revenue based on target BSI Assurance by Delivery Management and War Room.
• Understanding client’s needs and deliver service to client with satisfactory in line with integrity, BSI vision and value.
• Arrange/assign client manager in accordance with global procedures, qualification of auditors and agreement with clients.
• Communicate with client verbal and written to process arrangement audit & response inquiry from internal and external client.
• Input and maintain database in SAP & PG e.g : making assignment audit for client manager, create CRN & SMO, update change of client’s information etc.
• Provide travel and accommodation for client manager to logistic officer.

Requirements

• Education : Minimum Diploma (DIII) bachelor degree in Administration, Management, Economic, Accounting or relevant Faculty.
• Working experience : Minimum 3 years as staff in operation in various industries.
• Minimum 3 years as planner or back office in operation in Certification Body.
• Technical qualification : Have knowledge process in certification body from input to output.
• Have knowledge SAP, PG and other application system.
• Have knowledge several scheme requirements e.g : Quality Management System, Environmental Management System etc.
• Other qualification: Language: English, verbal and written.
• Verbal communication as well as written communication skill.
• Able to manage fatigue, emotional and multi-tasking.