British School Jakarta

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About this position

Responsible for supporting the Information Technology (IT) team in handling IT end-users / customers by assigning service tickets and handling walks in requests related to all IT related enquiries, troubleshooting problems and providing solutions in order to ensure seamless day-to-day IT services for end-users.

Responsibilities

• Responsible for supporting the Information Technology (IT) team in handling IT end-users / customers.
• Assign service tickets and handle walk-in requests related to all IT related enquiries.
• Troubleshoot problems and provide solutions.
• Ensure seamless day-to-day IT services for end-users.

Requirements

Essential:
• Minimum Bachelor’s Degree in Information Technology, Computer Science or other relevant disciplines.
• Minimum 2 years experience in IT services and operations.
• Possess certifications in professional IT products and network services, enabling effective troubleshooting of related technical issues.
• Familiar with Apple devices, to manage and troubleshoot iPads, MacBooks, iMacs, and ensure seamless technology integration in our Apple Distinguished School.
• Good written and verbal communication in English and strong interpersonal skills in order to effectively liaise with internal and external parties, particularly IT end-users / customers and vendors.
• Strong organisational and administrative skills, customer service skills and understanding the concepts of customer service excellence and customer success/excellence, able to understand the end-user needs and translate into IT solutions in order to provide the highest quality of IT services.
• Able to work independently or as part of a team, must be able to work at a fast paced working environment and work well under pressure.
• An understanding of the latest trends and best practices in IT systems.
• Excellent computer literacy (Microsoft Office and Google Suite).
Desirable:
• Knowledge or experience in the education industry, particularly in an international school setting.

Benefits