British School Jakarta

Career opportunities at British School Jakarta

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2 jobs

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    British School Jakarta

    IT Helpdesk Officer for Apple Devices

    British School Jakarta

    Indonesia | Banten

    Be among first to apply

    Last updated 3 weeks ago

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    British School Jakarta

    IT Customer Service Officer

    British School Jakarta

    Indonesia | Banten

    Be among first to apply

    Last updated 1 month ago

IT Helpdesk Officer for Apple Devices

British School Jakarta
British School Jakarta (South Tangerang, Banten)
Banten, Indonesia 🇮🇩
British School Jakarta
BSJ is an HMC Co-educational Day School of 1,400 pupils and is recognised as a world leader in the education of children from Foundation Stage to the International Baccalaureate. With an attractive campus located on a modern green-field site in the suburbs of Jakarta, the school and Indonesia over a diverse environment to work and live.

About this position

Responsible for supporting the Information Technology (IT) team in handling IT end-users / customers by assigning service tickets and handling walks in requests related to all IT related enquiries, troubleshooting problems and providing solutions in order to ensure seamless day-to-day IT services for end-users.

Responsibilities

• Responsible for supporting the Information Technology (IT) team in handling IT end-users / customers.
• Assign service tickets and handle walk-in requests related to all IT related enquiries.
• Troubleshoot problems and provide solutions.
• Ensure seamless day-to-day IT services for end-users.

Requirements

Essential:
• Minimum Bachelor’s Degree in Information Technology, Computer Science or other relevant disciplines.
• Minimum 2 years experience in IT services and operations.
• Possess certifications in professional IT products and network services, enabling effective troubleshooting of related technical issues.
• Familiar with Apple devices, to manage and troubleshoot iPads, MacBooks, iMacs, and ensure seamless technology integration in our Apple Distinguished School.
• Good written and verbal communication in English and strong interpersonal skills in order to effectively liaise with internal and external parties, particularly IT end-users / customers and vendors.
• Strong organisational and administrative skills, customer service skills and understanding the concepts of customer service excellence and customer success/excellence, able to understand the end-user needs and translate into IT solutions in order to provide the highest quality of IT services.
• Able to work independently or as part of a team, must be able to work at a fast paced working environment and work well under pressure.
• An understanding of the latest trends and best practices in IT systems.
• Excellent computer literacy (Microsoft Office and Google Suite).
Desirable:
• Knowledge or experience in the education industry, particularly in an international school setting.

Benefits

\
Huneety A.I Salary Estimate
6,000,000 - 10,000,000 IDR per month

About British School Jakarta

BSJ is an HMC Co-educational Day School of 1,400 pupils and is recognised as a world leader in the education of children from Foundation Stage to the International Baccalaureate. With an attractive campus located on a modern green-field site in the suburbs of Jakarta, the school and Indonesia over a diverse environment to work and live.