Operation Support

BRIK (Tangerang, Banten, Indonesia)

Banten, Indonesia

BRIK is the global leader in construction solutions. We cater to both institutional customers (B2B) and retail outlets (direct-to-retail or D2R). Headquartered in Singapore, we reinvent how Indonesian contractors procure and source construction materials in the reinforced cement and concrete segment. BRIK employs 100+ high calibre individuals across Singapore, Indonesia, and India supplying concrete, precast and non-structural products, high-quality aggregates, and construction chemicals. BRIK’s products and solutions bring construction projects to life in cities across Indonesia. Contractors love us for our philosophy of bringing simplicity and advancement in construction technology together.

About this position

The Operation Support position involves managing customer interactions, processing orders, and supporting the sales team to ensure efficient operations.

Responsibilities

• Create and send quotations to customers
• Responsible for purchase order processing and sales order release
• Liaise with the Sales department to ensure timely deliveries
• Check data accuracy in orders and invoices
• Maintain and update sales and customer records
• Communicate important feedback from customers internally
• Coordination and consolidation with batching plant operations
• Handle and resolve complaints from customers
• Actively support sales team by doing call activity to customers to gain new leads

Requirements

• 2 year related working experience as Sales Admin or any administrational role
• Must have experience working in a telemarketing or customer service role
• Familiar with Ms. Excel
• Meticulous and good attention to details
• Good communication & Good personality
• Comfortable working in a fast-paced environment
• Willing to work full WFO at Metland Puri Cipondoh