Windows Middleware Applications Engineer

BRED IT (Thailand) (Bangkok City, Thailand)

Bangkok, Thailand

BRED IT (Thailand) was established in 2008 with the objective to become the IT hub for BRED Group Commercial Banks in South East Asia, Pacific Ocean, and the Horn of Africa areas. In parallel, BRED IT has expanded its activities since 2011 to also provide remote IT services to Paris Headquarters.

About this position

Within Technologies & Operations Department (TOD), join the SaaS-Windows team to work in a multicultural
company:
- Deploy and update business applications running on Windows
- Ensure availability and performance of production environments
- Implement strategic projects for new applications or major upgrades
- Coordinate and Communicate operations with stakeholders
- Troubleshoot and resolve incidents
- Ensure compliance with policies and processes
- Automatize repetitive processes and delegate operational tasks.
- Collaborate with the rest of the team: SaaS-Linux, DBAs, Platform

Responsibilities

Support & maintenance
- Provide level 2 (technical support) on business applications.
- Manage incidents & problems.
- Perform root cause analysis of issues and reduce their occurrences.
- Configure monitoring & log centralization systems for managed applications (data collection, dashboards, alerts)
- Perform routine application maintenance, upgrade & troubleshooting tasks.
- Prepare operational procedures and documentation, train level 1 support.

Releases & deployments management
- Configure and deploy new application releases
- Define deployment procedures
- Automate recurring tasks using Jenkins, Ansible/AAP, scripting

Performance management
- Identify – with help of Core Infrastructure teams – root causes for performance issues.
- Give recommendations for enhancing performance, identifying the most practical alternative solutions and assisting with modifications.

Projects
- Implement strategic projects with application stakeholders and supplier
- Collaborate with other team to design application architectures focusing on availability, resiliency, performance and security

Miscellaneous
- Share your ideas and contribute to continuous improvement of IT production processes

Requirements

- Understand applications interactions and dependencies in a distributed architecture with load balancers & interactions with external 3rd parties.
- Good communication skills

Technologies Knowledge
- Windows Server environments (2019+)
- IIS
- .NET and Microsoft technologies
- Scripting languages
- MS SQL Server (basic administration, backup / restore)
- Automation using Jenkins / Ansible / AAP
- Zabbix, Splunk Monitoring is a plus

Education & Experience
- Minimum Bachelor’s Degree in Computer Science / Engineering or equivalent experience.
- Minimum 3 years’ experience in similar position

Language skills
- English