Payments Support Analyst (Digital Banking Payments)
About this position
Responsibilities
• Handle support for the payment systems: QR code, cross border, instant payment, top-up, bill payment, digital wallets…
• Investigate and debug on issues and incidents escalated by the banks of the group.
• Find root cause and plan resolution in relation with vendors and other team members.
• Test the bug fixes and carry their resolution until delivery in production.
• Keep the test cases updated and assist the customers with user acceptance testing.
• Communicate with the customers, following up on opened issues, and prepare status reports.
• Write user guides and organize training for the banks.
• Analyze customer change requests and create technical specification from business functional requirements.
Requirements
• University degree in IT.
• Minimum 2 years in a similar IT position.
• Good level in English (writing and speaking).
• Willing to work in an international environment.
• Good communication, good interpersonal and customer-service skills.
• Technical and functional experience in digital payments domain.
• Strong analytical mindset and problem-solving skills.
• Strong technical appetency, being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review, understanding of API concepts).
• Good writing skills to translate users’ business requests into technical concepts.
• Advanced knowledge of Splunk is a plus.