Assistant Restaurant Manager

Breadtalk Group (Pathum Wan, Bangkok)

Bangkok, Thailand

Founded in 2000, BreadTalk Group Pte Ltd has rapidly expanded from Singapore to become a distinctive household brand. The Group has established its mark on the world stage with its bakery, restaurant, and food atrium footprints. Today, with over 660 outlets in 14 international markets, BreadTalk Group produces culinary magic for everyday recipes that you savour, uniting people with good taste around the world

About this position

The Assistant Restaurant Manager is responsible for the overall shift management, ensuring the smooth operation of the restaurant, profitability, staff management, and maintaining high standards of customer service.

Responsibilities

• Has overall shift responsibilities and is accountable for the smooth running of the restaurant
• Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Develop and maintain the highest standard of service quality
• Ensure all cost expenses are well managed
• Responsible in recruitment, development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability.
• Involve, prepare pre-service meeting/roll call for staff
• Evaluate the operations and procedures and suggest improvements
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Responsible for the submission in a timely manner, all reports, schedules etc to the Operations Manager and HQ
• Attend all meetings and training programs when required
• Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
• Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers
• Overseas posting/attachment may be required

Requirements

• Able to strive in a fast paced environment
• Well groomed
• Able to work under pressure
• Service oriented and sales driven
• Proven leadership track record
• Analytical and positive mindset
• Computer-literate
• Bilingual in English and Mandarin to liaise with Mandarin speaking customers