Digital Product Specialist - Aspac
About this position
The Digital Product Specialist helps maintain & ensure optimum performance of the assigned digital products for the Performing Unit (PU), driving continuous improvement, data quality checks, and access control. This role collaborates with users, digital product managers, and product owners to ensure user stories are effectively integrated and deployed in the market, while also identifying the need for new products or solutions as the digital ecosystem evolves.
Responsibilities
• Understand business requirements and role of digital portfolio in the same
• Assure the systems operate well and user experience is satisfied
• End to end product ownership of application input & output performance
• Accountable for the stability of Customer and O2C transactional effectiveness
• Accommodate expansion of application with new customers, customer offers, and promotions
• Monitor and work with key stakeholders to drive usage of the digital product as intended
• Provide data analytics and insights emerging from the application to drive decision making and interventions
• Work with users to develop and maintain prioritised back-log of user stories for the assigned digital products
• Work with relevant stakeholders - Product Owners, I&E etc. to deploy agreed user stories in the form of product features
• Ensure optimum functioning of digital product through appropriate escalation and resolution through I&E/assigned technical resources
• Conduct regular data quality to ensure accurate representation and decision making
• Understand bp guidelines(IT&S, Digital security), financial frameworks and processes to recommend the right approach for delivering the required solution
• Maintain compliance requirements like access control, PII and cyber-security checks
• Support local internal control and is responsible for a part of internal control matters since BPC is the listed company.
Requirements
• Min degree or equivalent with relevant studies
• Digital system deployment experience
• Process simplification experience
• Able to speak/write fluency in Thai and English as you will be supporting the local Thailand.