Sale Quality Warranty

Bosch (Thailand) (Rayong)

Rayong, Thailand

The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,000 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology.

About this position

The Sale Quality Warranty position at Bosch involves handling claims, coordinating with various teams for on-site support, and implementing quality improvement measures to enhance customer satisfaction.

Responsibilities

• Claims handling including IQIS-Salesforce and first part investigation, onside customer and online support for 0km and field.
• Coordination with GB's/ Launch Manager/ SQW-OE for on-site coverage, derived from launch/project planning + on-site analysis.
• Perform launch support onside customer, LineWalk, PHA, Report´s, ...
• Perform quality improvement measures at customer site (problem caused by customer)
• Sorting/ Rework/ Re-flash activities and coordination, Contractors/ Self-employed/ Equipment & Tools
• Documentation and training for customer specific and regional required procedures. Enter customer requirements (SQAM) into CRS system and ensure completion of requirements evaluation
• Others assignment to support SQW Manager

Requirements

• Bachelor’s degree or above in Engineering field, or others related field.
• 5 years working experience in quality control or quality assurance or related field.
• Good analytical and interpersonal skills.
• Be able to communicate in Chinese and English is advantageous.
• Able to manage multiple tasks at the same time.