Customer Window/Customer Quality Management Senior Staff

Bosch (Thailand) (Pluak Daeng)

Pluak Daeng

Rayong, Thailand

The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,000 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology.

About this position

The position of Customer Window/Customer Quality Management Senior Staff at Bosch involves overseeing customer and process quality control, ensuring effective communication with customers, and managing quality documentation and audits. The role requires a strong background in automotive management and quality management systems.

Responsibilities

• Customer contact
• Quality documents preparation and submission (PPAP, APQP, PSW, PCR/ECR, etc.)
• 8D coordinator with customer and internal follow up & investigate with team & update with other Bosch plants. (Customer complaint handling, IQIS input)
• QMM ECR, Concession activity. > Coordinate internal & Customers.
• Support customer audit at company.
• Participate on determination of products specific characteristics (Customer touch point)
• Support during trial event, inspection report, sample submission & co-check.
• Monthly report to customers (Inspection report).
• Investigate parts (0-km claim, Internal Failure, and other Failure parts)
• Lead containment action (such as sorting and coordinate local 3rd party for sorting activities)
• External cost report.
• Safe launch management
• Support customer issued, internal issued, incoming issued with external warehouse.
• DCC in CC-PS
• Cpk&Cmk support during new model phase event.
• Measurement Corrective Action support during new model phase event.

Requirements

• Educational Background: Bachelor of Industrial Engineer or Relative fields
• Language Proficiency: Good Speaking, Good Listening, and Good Reading in English
• Special Skills: Management and QMS is required
• Work experience > 5 years in automotive management manufacturing or related fields.
• Core Tools in QMS also trained for APQP, FMEA & Control Plan, MSA, SPC, PPAP and CSR's.
• Quality Manage System (QMS) has been trained for basic of IATF16949 and ISO14000.
• Computer skill for all MS Office (Excel, Words, Powerpoint and etc.)
• Product audit, dock audit and measuring machine operation