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Customer Service Executive

Bluechips Microhouse Co., Ltd.
Bluechips Microhouse Co., Ltd. (Chiang Mai)
Chiang Mai, Thailand 🇹🇭
Bluechips Microhouse Co., Ltd.
Bluechips Microhouse is a cutting edge electronics design manufacturing company. Using state of the arts assembly technologies including surface mount, through hole and chip on board we have established the company and its services to be amongst the very best available today. Additionally we have integrated “just in time” manufacturing linked with low-cost production benefits. Today, from its dynamic manufacturing base in the North of Thailand we are able to serve OEMs and ODMs with a complete start to finished service – consultancy, development support and flexible manufacturing capabilities. In order to continue on this path we are looking for young people who are willing to challenge themselves in a new environment. Additionally, we are looking for individuals who will embrace the dynamic nature of our industry and passionately work towards the company’s primary targets.

About this position

The Customer Service Executive is responsible for managing customer accounts, ensuring customer demands are met, and maintaining positive relationships to enhance customer retention.

Responsibilities

• Manage assigned customer accounts
• Internal communication with engineering, purchasing and planning teams to ensure the customers' demands are met and surpassed
• Handle all communications with your customers, via phone, e-mail and face-to face visit
• Organize customer visit: presentation etc.
• Using the SAP system to process customer orders, including:
• Quotations
• Frame Contracts
• Order Confirmations
• Order Follow Up (inter-departmental communication)
• Shipment Planning
• Open Order Management
• Forecasting/Order Projections
• Prepare documents and correspondence for RMA, credit note and service complaints
• Develop new business opportunities with current accounts and assist with customer acquisition
• Assist technical sales and engineers on quotations
• Follow-Up on quotes to ensure that quotations turn into orders
• Track on-time delivery statistics and incoming orders from assigned customers.
• Maintain positive relationships with customers to ensure high customer retention

Requirements

• At least Bachelor’s Degree in Business Administration or Engineering background in Electronics would be an advantage.
• Excellent command of French and German (both written and spoken)
• Experience in customer service / sales 2-3 years will be advantage.
• Strong communication skills.
• SAP knowledge would be advantage.
• Language Skill of an advantage: German, French (both written and spoken) and Or CHINESE.

Benefits

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month