Application Support Consultant (ERP Microsoft Dynamics AX/D365)

Bluebik Group PCL (Sathon)

Bangkok, Thailand

Bluebik Group Public Company Limited is a consultancy on digital transformation. It focuses on increasing the capabilities of Thai business organizations with comprehensive technological application. The transformation consulting consists of Management Consulting – advice on strategies and management, Digital Excellence & Delivery covering in-depth recommendations on digital and technological development within organizations, Strategic PMO – advice on tangible benefits and significant cost saving through clients’ business process, and Big Data & Advanced Analytics – provide end to end solution for Big Data & Advanced Analytics from strategy to implementation. The company bases its consulting services on profound understanding about business contexts in Thailand and has more than 750 consultants with experiences from world-class consulting firms

About this position

As the Application Support Consultant (ERP Microsoft Dynamics AX/D365), you will be responsible for developing and providing support for clients using Microsoft Dynamics AX/D365 Finance and Supply Chains in Thailand.

Responsibilities

• Provide support to our clients’ existing implementations of Microsoft Dynamics AX/D365 Finance and Supply Chains in Thailand.
• Work on help requests as assigned by the Team Lead.
• Using knowledge of Microsoft Dynamics AX/D365 Finance and Supply Chain to investigate issues logged and recommend solutions.
• Assist in the management of support requests to ensure a response is received in the time expected.
• Work with technical consultant to implement changes and bug fixes.
• Work with implementation consultants to gain business understanding of various implementation projects that will be supported.
• Build and increase knowledge of Microsoft Dynamics AX/D365 Finance and Supply Chain on a functional level.
• Promote best practice and delivery of service of the highest quality.
• Represent the business professionally and positively at all times.

Requirements

• Full working rights in Thailand.
• Bachelor Degree in Accounting, Account Information System, Computer Science, Industrial Engineering, or related fields.
• 2-5 years of experience on any ERP system. Experience on Microsoft Dynamics AX/D365 Finance and Supply Chains is an advantage.
• Self-motivated, ability to work independently as well as being a good team player, able to communicate with peers and escalate where appropriate.
• Able to deal and handle difficult situations and work under time constraints.
• Be professional and organized in your work.
• Positive, ‘can-do’ attitude and a problem-solving approach.