Release Manager

BITKUB ONLINE CO., LTD. (Khlong Toei)

Khlong Toei

Bangkok, Thailand

Why Bitkub Bitkub aims to be the No.1 Fin-tech company in Thailand. We believe that cryptocurrency and blockchain can shape a better financial future for all of us, and we are looking for the A-players who are passionate about Technology to join our teams. PERKS & BENEFITS - Work and thriving Birthday Leave Annual Bonus Health Insurance Company Activity Provident Fund Don't forget to 'Like' and 'Follow' our social media channels so you won't miss any news from us.

About this position

Bitkub Online Co., Ltd. is seeking a Release Manager to oversee the release management process, ensuring smooth and timely releases while coordinating with various stakeholders and teams.

Responsibilities

• Release Planning and Coordination
• Rollout Planning: Develop detailed rollout schedules in collaboration with engineering teams, defining milestones, essential tasks, and dependencies.
• Stakeholder Communication: Coordinate with relevant stakeholders (e.g., Engineer, SRE, Platform, and POs) to keep everyone aligned on release timelines, expectations, and associated risks.
• Documentation and Compliance: Ensure all release documentation, including change logs and rollback plans, is updated and stored according to company policies.
• Change Management
• Change Request (CR) Management: Review, prioritize, and track CRs, coordinating with engineering and product teams to assess risks, impacts, and implementation needs.
• Change Advisory Board (CAB) Coordination: Act as the primary liaison with CAB, presenting fundamental changes, risk assessments, and mitigation plans to gain approval.
• Incident and Risk Management: Identify and mitigate risks related to release changes, ensuring backup plans are in place for critical changes.
• Service Delivery Oversight
• Service Quality Monitoring: Oversee post-release monitoring, working with the SRE and platform teams to measure service stability and performance after rollout.
• Continuous Improvement: Gather feedback after releases to identify pain points, process bottlenecks, or improvement opportunities for smoother future releases.
• Operational KPI Tracking: Track services delivery KPIs, such as release frequency, success rate, and deployment downtime, to assess the efficiency and quality of the release process.
• Cross-Functional Alignment and Support
• Collaboration with Product Owner: Work closely with POs to ensure release timelines are aligned with product roadmaps without impacting PO focus on strategy.
• Support Engineering Teams: Coordinate with technical teams to align release readiness, including final testing, pre-release verification, and sign-offs.
• Incident Response Coordination: In the event of a critical post-release issue, coordinate rollback or patch deployment, minimizing service disruption.

Requirements

• Smooth and Timely Releases: Releases happen on time with minimal disruptions, and issues are quickly resolved if they arise.
• Effective Risk Management: Risks are well-identified and mitigated, with clear backup plans.
• Stakeholder Satisfaction: POs and engineering teams have fewer operational interruptions, allowing them to focus on core product and development tasks.
• Continuous Improvement: Consistently applies feedback to optimize the release process, reducing the likelihood of incidents and improving overall service quality.