Operations Associate

BITKUB ONLINE CO., LTD. (Khlong Toei)

Khlong Toei

Bangkok, Thailand

Why Bitkub Bitkub aims to be the No.1 Fin-tech company in Thailand. We believe that cryptocurrency and blockchain can shape a better financial future for all of us, and we are looking for the A-players who are passionate about Technology to join our teams. PERKS & BENEFITS - Work and thriving Birthday Leave Annual Bonus Health Insurance Company Activity Provident Fund Don't forget to 'Like' and 'Follow' our social media channels so you won't miss any news from us.

About this position

Bitkub Online Co., Ltd. is seeking an Operations Associate to manage daily operations, customer inquiries, and support cross-functional teams to enhance customer satisfaction.

Responsibilities

• Perform the daily execution of operations, including but not limited to processing transactions, verifying accounts, and verifying customer assets
• Respond to the large volume of customer inquiries and questions, and provide information regarding tradings, digital asset transfers, and company products or services with great attention to detail and a customer-service-centric mind
• Conduct duties following communication procedures, guidelines, regulations, and policies correctly
• Participate with cross-functional teams to address the operational work process issues and identify opportunities to optimize customer experience to increase customer satisfaction
• Participate in projects and other special tasks as assigned

Requirements

• Bachelor’s degree in any field
• Minimum 1 year of experience in Operations, Customer Support, or any related field
• Good verbal and written communication skills in both Thai and English
• Good explanation with a can-do attitude and a keen attention to detail
• Customer-centric mindset focusing on providing a positive customer experience
• Ability to remain calm and maintain patience during difficult customer interactions
• Comfortable working in a fast-paced and ambiguous environment
• Ability to prioritize and manage multiple responsibilities
• Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays)