Experience Designer Manager
About this position
Responsibilities
• Delivering solutions and designs based on the design thinking framework
• Research & Define problems
• Design solution
• Validate design, Testing
• Deliverable file (Service blueprint&IA, Flowchart, Wireframe Design)
• Design document record
• Design achieves goals and covers acceptance criteria
• Working cross-functional with Tech & Product team stakeholders (Product Owner, Developer, QA)
• Leading user research activities and be able to Initiate research methods, area
• Maintaining UX rules (UX Principles) document
• Providing an improvement business suggestions based on data insight and analysis with understanding on cost and benefit to make a good business case and get approval
• Ensuring the team adheres to the defined ways of working, process, and all deliverables are completed to the given scope
• Ability to take constructive feedback and use it to improve
• Self-motivated and able to manage tasks and responsibilities to meet deadlines
• Strong presentation and communication skills
Requirements
• Bachelor's degree in Marketing or related fields
• 8-10 years of experience in Design field (UI/UX)
• Strong in part of research by understanding the product and people, User/Usability testing or Focus group interviews
• Strong in using Figma, Collaboration tools e.g. Miro, Jira
• Up-to-date in your area, user experience, user interface, some cryptocurrency, and blockchain.
• Strong leadership skills
• Experience in project management
• Good command of English both verbal and written
• Partner closely with Chief Product Officer and UX/UI team, Researchers, Content Strategists, UI Engineers, Marketing, and SEO to take conceptual ideas and turn them into functional and discoverable product features.
• Brainstorm new ideas to push the evolution of our product, including online and offline cross-channel experiences
• Be our customer advocate - talk to them, analyse their behavior, step into their shoes, and help us define and evolve our customer personas
• Lead and design elegant, simple, human-centric flows and experiences as we define new initiatives and iterate on existing features
• Give and solicit feedback from other designers, product management, and engineering during weekly reviews
• Use, maintain, and expand a design system that delivers a coherent and intuitive experience across our digital touch-points