Customer Support Associate (6-Month Contract)
BITKUB ONLINE CO., LTD.
Thailand | Bangkok
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Last updated 2 weeks ago
BITKUB ONLINE CO., LTD.
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Customer Support Associate (6-Month Contract)
BITKUB ONLINE CO., LTD. (Khlong Toei)
Khlong Toei
Bangkok,
Thailand
Why Bitkub
Bitkub aims to be the No.1 Fin-tech company in Thailand. We believe that cryptocurrency and blockchain can shape a better financial future for all of us, and we are looking for the A-players who are passionate about Technology to join our teams.
PERKS & BENEFITS - Work and thriving
Birthday Leave
Annual Bonus
Health Insurance
Company Activity
Provident Fund
Don't forget to 'Like' and 'Follow' our social media channels so you won't miss any news from us.
About this position
Responsibilities
• Respond promptly and accurately to customer inquiries via phone, email, and live chat, while maintaining service quality and ensuring continuous productivity
• Provide a warm and professional welcome to walk-in customers, addressing their needs and inquiries effectively
• Identify customer needs and help customers use specific features
• Follow up with customers to ensure their concerns, including technical issues, are well addressed
• Stay informed about our internal databases, SOPs, policies, new features and functionalities, and technical information to share relevant information with customers
• Share feature requests and effective workarounds with team members
• Review and report product malfunctions (for example, by testing different scenarios or impersonating users) and collaborate with technical teams for issue resolution
• Gather customer feedback and share it with product, marketing, or related teams to resolve customer issues and recommend service or platform improvements
• Assist in training new customer support representatives when needed
Requirements
• Bachelor’s degree in any field (New graduates are also welcome)
• Strong verbal and written communication skills in both Thai and English
• Excellent communication, explanation, attention to detail, and can-do attitude
• Ability to prioritize and manage multiple responsibilities
• Customer-centric mindset, focusing on providing a positive customer experience
• Ability to remain calm and maintain patience during difficult client interactions
• Comfortable working in a fast-paced, ambiguous environment
• Flexible working hours with 5 working days & 2 days off per week (Willing to work on rotating shifts including weekends and public holidays)
About BITKUB ONLINE CO., LTD.
Why Bitkub Bitkub aims to be the No.1 Fin-tech company in Thailand. We believe that cryptocurrency and blockchain can shape a better financial future for all of us, and we are looking for the A-players who are passionate about Technology to join our teams. PERKS & BENEFITS - Work and thriving Birthday Leave Annual Bonus Health Insurance Company Activity Provident Fund Don't forget to 'Like' and 'Follow' our social media channels so you won't miss any news from us.