Technical Service Engineer (เครื่องมือแพทย์)

Biomedia (Thailand) Co., Ltd. (Nonthaburi)

Nonthaburi

Nonthaburi, Thailand

Founded in 1981 by Mr David Chung, Biomedia is one of Singapore’s leading Biomedical and Life Sciences services companies and around Asia which provides laboratories, clinical, biomedical, nuclear science and industrial science with a large range of medical and laboratory products such as general equipment, lab consumables, medical devices and materials. Over the last 35 years, the company has successfully grown from a small industry player to one of the most respectable names in the biomedical and life sciences industry. At Biomedia, we share a common set of beliefs and core values which is the foundation of our success. Our core values of Leadership, Integrity, Excellence, Unity and Security not only greatly define how we work but also embody the spirit and energy of Biomedia. This is clearly demonstrated by our staff strength of more than 185 people in 8 subsidiaries and 3 associated companies across 4 South East Asian countries, namely Singapore, Malaysia, Thailand and Vietnam, and the company’s upcoming market expansion plans in Indonesia and growing presence in Brunei.

About this position

The Technical Service Engineer is responsible for providing maintenance, support, and training for medical instruments, ensuring customer satisfaction and effective communication with various departments.

Responsibilities

• Carry out routine maintenance, emergency repairs, installations and operation training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
• Respond effectively and professionally to all customer requests for service and support (telephone and e-mail).
• Provide customers and head office with a clear and accurate service report for all work carried out.
• Maintain and replenish personal stock of service parts & tools.
• Expected to work with the Sales/Specialist Team to develop both sales and service businesses in the territory.
• Ensure an effective liaison with other departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support.
• Inform Product/Sales Manager of all customer complaints and escalations, and follow-up till each logged case is completed.
• Take the initiative to continually enhance and develop knowledge and understanding of the complete product range.
• Provide a high level of service and technical advice for Biomedia (Thailand) customers and internal staff.

Requirements

• Experience of maintaining diagnostics/medical and/or radiology instruments in a similar or related field.
• Self-motivation, self-disciplined and the ability to work with minimal supervision.
• Quick to learn new skills.
• Good practical skills and a methodical approach to resolving problems.
• Ability to work under pressure against tight deadlines.
• Good communication and interpersonal skills.
• Good understanding of Health and Safety.
• Language skills.
• Possess a valid vehicle license.
• Willingness to travel within country on short notices.