Operations Manager
About this position
Responsibilities
Responsibilities
• Lead and responsible for the S&OP process within each business unit
• Utilize historical data, market trends and inputs from sales and marketing teams to ensure regional offices develop accurate and timely bottom-up demand forecast for products
• Analyze demand patterns and identify factors that may impact demand fluctuations
• Formulate and develop a set of statistical forecast methodology to address the demand plan
• Collaborate with sales support executives and sales managers to consolidate forecast and ensure alignment with overall business objectives
• Shape forecast for the key sales channel and coordinate with regional supply planning (HQ) to define individual safety stock level
• Collaborate with operations teams in stocs planning and replenishment and allocation to distributor markets in our regional offices
• Monitor the supply status and coordinate with sales team for supply allocation decisions during constrained situations
• Improve the order management process and compliance, to set up processes in enhancing communication and operations efficiencies related to customers
• In-charge of customers interface, professionally response to customer, manage customer’s orders / order enquiry / delivery / claim / complaint by coordinating and aligning directions in line with the commercial department
• Cooperate and update involved parties regarding the Order & Distribution plan or improvement, any changes related to customers are to be aligned with the commercial and logistics departments
• Conduct regular reviews of operational processes and systems and recommend improvements to increase efficiency and optimize costs
• Monitor demand associated metrics such as forecast accuracy, bias error, etc as part of KPI.
• Proactively identify opportunities for demand planning process improvement.
• Generate regular reports and dashboards to communicate demand planning insights, KPI and performance trends to stakeholders and senior management.
• Partake in the demand-related discussions with key account customers.
• Participate in meetings to contribute to the developing strategies and programs which will improve our processes and overall competitiveness.
• Manage the team’s KPIs with the reporting HOD and ensure motivated performance of the team and their welfare.
• Undertake any other ad-hoc projects/ tasks assigned by the Director.
Requirements
Pre-requisites:
• Degree holder in Supply Chain Management, Statistics or other Business-related discipline
• Relevant experience in a trading & distribution environment with at least 5 to 7 years of experience
• Relevant experience in S&OP or IBP process is required.
• A hands-on person with 2-5 years' experience in Order