Head of Operations - Big C Mini (VP Level)
Big C Supercenter Public Co., Ltd. (Bangkok City, Thailand)
Bangkok,
Thailand
Big C Supercenter Public Company Limited is one of the leading retailers in Thailand and Southeast Asia. As a subsidiary of Berli Jucker Public Co. Ltd., one of the top 20 stock-listed Thai companies by Market Cap, we operate hypermarkets, supermarkets and convenience stores in Thailand and closely support our sister companies B’sMart in Vietnam and M-Point Mart in Laos.
Big C is a true multi-format retailer: Our “Big C Supercenter” (hypermarket) and “Big C Market” (supermarket) stores offer fresh and dry food, clothing and accessories, electric appliances, and home decor and accessories; Mini Big C convenience stores provide convenience and grocery items for daily use; our Pure Pharmacy stores offer health, beauty, pharmaceutical and well-being products.
Moreover, our customers can order directly on Big C Shopping Online www.bigc.co.th, we deliver all our products in 2 hours (in BKK / include fresh food) and we deliver next day or they can pick up in our stores upcountry. Our stores also provide rental spaces to 3rd party tenants. Big C operates 980 retail outlets comprising of 131 Hypermarkets, 59 Big C Markets, 464 Mini Big C stores, 142 Pure Drugstores and 184 shopping malls.
About this position
The Head of Operations - Big C Mini (VP Level) is responsible for leading store operations, site acquisition, and franchise management to drive growth and profitability.
Responsibilities
• Lead store operations, site acquisition, and franchise management to drive growth and profitability.
• Oversee store performance, focusing on sales, customer service, and operational improvements across company-owned and franchise stores.
• Manage expenses, inventory, and loss prevention to meet company KPIs.
• Direct site selection, store development, and franchise expansion, ensuring alignment with business objectives.
• Conduct store visits and stay updated on market trends to support operational and franchise excellence.
Requirements
• Bachelor's degree in Business Administration or any related.
• Minimum of 10 years of experience in retail management, with at least 5 years in a senior leadership role.
• Retail Operations Expertise
• Leadership and Team Management
• Franchise Management
• Negotiation and Market Insight
• Problem-Solving & Decision-Making