Services & Solutions Enhancement Executive
About this position
At BHIRAJ BURI GROUP, we are a group of company that committed to help people fulfil they Work I Live I Play through a various of products & offering. Founded in 1960, we have grown from property development & management to people experiences management through work, live, play concept. Our team is passionate about delivery exceptional experiences to customers, and we are dedicated to creating an environment where our employees can thrive and grow.
Responsibilities
• Prepare project details that support strategies to create a positive customer experience in alignment with the supervisor's policies.
• Coordinate and assist customers throughout the entire process.
• Present project details and implement the project plan to enhance customer satisfaction, build trust, and maintain long-term customer relationships.
• Present project details and implement innovative project plans to serve as tools for managing offices and facilities in a comprehensive and efficient manner for customers.
• Oversee, manage coordination, and build relationships between departments to promote the creation of a positive customer experience.
• Supervise, coordinate, and maintain strong relationships with key internal stakeholders.
• Monitor and track key performance indicators (KPIs) for customer experience and report progress to supervisors.
Requirements
• Bachelor's or master's degree in Business administration, Management, Marketing, or other related fields.
• At least 2 years of experience in sales or Customer service.
• Enthusiastic and always eager to learn new things.
• Able to work well in a team.
• Good proficiency in English for work.