IT Application Support Executive
About this position
At BHIRAJ BURI GROUP, we are a group of company that committed to help people fulfil they Work I Live I Play through a various of products & offering. Founded in 1960, we have grown from property development & management to people experiences management through work, live, play concept. Our team is passionate about delivery exceptional experiences to customers, and we are dedicated to creating an environment where our employees can thrive and grow.
Responsibilities
System Development:
• Collect requirements or identify issues with the current system.
• Design and develop systems to meet user needs.
• Compile all documentation related to system work.
• Ensure the development or improvement of systems adheres to standards.
• Coordinate with users and external developers to ensure successful system development.
System Maintenance and User Support:
• Resolve system usage issues for users and maintain documentation for system troubleshooting.
• Monitor system usage in various aspects, such as controlling the number of licenses used for each system.
• Conduct meetings to summarize requirements and system development plans with stakeholders.
• Regularly check and ensure systems are operational.
• Track changes in organizational structure and policies that may impact system operations and propose system improvements.
System Knowledge and Understanding Support:
• Provide guidance on system usage to users.
• Determine topics and content for training users on each system.
• Coordinate training sessions and act as a trainer for users.
• Monitor and follow up on system usage after training.
Requirements
• Bachelor's degree or higher in a related field.
• At least 2-4 years of experience in IT Support, Application Support, Application Development, or as a System Analyst.
• Proficient in using advanced software such as ERP, D365, HRMS, CRM, POS, Food Court, Parking, etc.
• Experience in advanced programming languages such as PHP, ASP.Net, SQL, etc.
• Knowledge of databases such as Oracle, MS.SQL, MySQL, etc.