Customer Experience Supervisor (Beat Discovery)
BHIRAJ BURI GROUP (Bangkok)
Bangkok,
Thailand
Our real estate establishment has been around for over 40 years. Our core businesses consist of WORKPLACE, VENUE, TOWNSHIP,RETAIL, F&B, PARKING, and LIFESTYLE. we manage over 700,000 sq.m of commercial space.
With our full range of services and business operations, We position ourselves as an asset management company focusing on commercial real estate.
At BHIRAJ BURI GROUP, people are a key asset and driving forces of the organization. BHIRAJ BURI GROUP therefore recruit our staffs attentively and all selected ones will be groomed to become Cast Member; a person who is well prepared and acknowledged individuals’ role. A qualify role that you and BHIRAJ BURI GROUP select together to further develop BHIRAJ BURI GROUP to be widely accepted among international institutes. Moving forward to a professional expertise, enhance and maintain international standard. With us, a leader in international trade and exhibition industry, always welcome high talented people as well as any specialist to be a strong sustainable growth team.
About this position
At BHIRAJ BURI GROUP, we are a group of company that committed to help people fulfil their Work I Live I Play through a various of products & offering. Founded in 1960, we have grown from property development & management to people experiences management through work, live, play concept. Our team is passionate about delivery exceptional experiences to customers, and we are dedicated to creating an environment where our employees can thrive and grow.
Responsibilities
• Handling complaints, providing initial solutions, coordinating with departments, verifying service documents, and educating tenants on rules and regulations.
• Ensuring outsourced staff adhere to contracts, monitoring attendance, and resolving issues with the staff's origin department.
• Inspecting spaces, addressing issues, verifying documents with departments, and communicating procedures to tenants.
• Contractor management, organized training, document verification, compliance inspection, and handling deposit refund processes.
• Inspect and maintain common areas to meet project standards.
• Manage and track purchases according to budget and verify details.
• Monitor work performance to meet goals.
Requirements
• At least 2 years of experience in customer service.
• Minimum bachelor's degree in business administration, Management, Marketing, or a related field.
• Proficiency in English communication.
• Ability to work 6 days a week.
• Strong communication, negotiation, and polite speaking skills.
• Proficient in using software such as MS Office.
• Passionate about service, able to work well with others, polite, enthusiastic, and highly responsible.
